Please contact us as soon as possible with pictures or video of the problem along with your order code. Our cereal team will promptly arrange for a product exchange or refund to resolve the issue.

Once your order is confirmed, the payment will be processed immediately so we can start preparing the product for you without delay.

You can cancel your order within 12 hours of purchase. Production may have already started, but you can still contact us — we’ll do our best to help you change or offer an alternative.

Don’t worry! If your order hasn’t shipped yet, just email us and we’ll update you. Once an order has shipped, we can’t change the details, so be sure to double-check your details at checkout. Need help? Our support team is here to help.

After purchasing, you will receive an email with tracking information. Simply click the link provided to track your order from processing to delivery.